Infrastructure Engagement Specialist
4 weeks ago
Become a vital part of our team at Halton Region, where you will enhance the experience of the public regarding infrastructure development initiatives through effective communication and customer service. Our aim is to surpass customer expectations, and we are seeking an individual to serve as the main point of contact for customer experience related to our projects.
Key Responsibilities- Resolve customer concerns associated with infrastructure initiatives
- Handle inquiries and complaints through various communication channels
- Stay informed about assigned projects and collaborate with both internal and external stakeholders
- Assist in formulating project communication plans
- Engage with stakeholders and the community throughout the project duration
- Track project effects and report findings to management
Required
- Post-secondary education in Engineering or Business
- At least 3 years of experience in customer service
- Excellent problem-solving and interpersonal abilities
- Proficient in Microsoft Office and customer relationship management tools
Preferred
- Technical knowledge of infrastructure planning and construction processes
Flexibility in working hours and the ability to travel to project locations is necessary. Candidates must have their own means of transportation.
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