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Assistant Store Manager
2 months ago
The Home Depot Canada is seeking a highly skilled and experienced Assistant Store Manager to lead our store operations and customer service teams. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Customer Service: Provide exceptional customer service by ensuring that customers are acknowledged, their needs are met, and complaints are resolved in a timely and professional manner.
- Store Operations: Oversee the daily operations of the store, including scheduling, inventory management, and visual merchandising to ensure a well-organized and attractive store environment.
- Team Leadership: Lead and develop a high-performing team of sales associates and department supervisors to achieve sales goals and provide excellent customer service.
- Strategic Planning: Collaborate with the store manager to develop and implement sales strategies and plans to drive business growth and improve customer satisfaction.
- Performance Management: Conduct regular performance evaluations and provide coaching and development opportunities to associates to ensure they have the skills and knowledge needed to succeed in their roles.
- Inventory Management: Oversee the receipt, storage, and maintenance of inventory to ensure that products are available to meet customer demand.
- Loss Prevention: Identify and implement strategies to prevent loss and reduce shrinkage in the store.
- Safety and Security: Ensure that the store is maintained in a safe and secure manner, and that all safety protocols are followed.
- Reporting and Analysis: Analyze sales data and other metrics to identify trends and opportunities for improvement, and provide regular reports to the store manager and district manager.
- Minimum 2 years of management experience in a retail environment.
- Excellent customer service and communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- High school diploma or equivalent required; bachelor's degree preferred.
