Design Studio Specialist

5 days ago

Vancouver, British Columbia, Canada Pottery Barn Full time

**About the Role**

We are seeking a skilled Design Studio Specialist to join our team at Pottery Barn. As a key member of our design team, you will play a crucial role in inspiring customers to express themselves in their home.

**Key Responsibilities**

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including the ability to accurately measure and assess the client's living space.
  • Create and present design plans based on client's needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Utilize exemplary customer service standards to assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Experience in working with the elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required).

**Physical Requirements**

  • Must be able to be mobile on the sales floor for extended periods of time.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business.
  • Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week.

**Our Mission Around Diversity, Equity & Inclusion**

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored, and appreciated.

**Benefits Just for You**

This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $17.80-$21.50 per hour.

Depending on your position and location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Pottery Barn brands.
  • An RSP plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

**Your Journey in Continued Learning**

Individual development plans and career pathing conversations.

Annual performance appraisals.

Cross-brand and cross-functional career opportunities.

Online learning opportunities through brand-specific resources and WSI University.

Leadership development opportunities.

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