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Design Studio Specialist

2 months ago

Vancouver, British Columbia, Canada Pottery Barn Full time

**About the Role**

We are seeking a skilled Design Studio Specialist to join our team at Pottery Barn. As a key member of our design team, you will play a crucial role in inspiring customers to express themselves in their home.

**Key Responsibilities**

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including the ability to accurately measure and assess the client's living space.
  • Create and present design plans based on client's needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
  • Utilizing exemplary customer service standards, assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Experience in working with the elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required).

**Physical Requirements**

  • Must be able to be mobile on the sales floor for extended periods of time.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business.
  • Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

**Our Mission Around Diversity, Equity & Inclusion**

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored, and appreciated.

**Benefits Just for You**

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $17.80-$21.50 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Pottery Barn brands.
  • An RSP plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

**Your Journey in Continued Learning**

Individual development plans and career pathing conversations.

Annual performance appraisals.

Cross-brand and cross-functional career opportunities.

Online learning opportunities through brand-specific resources and WSI University.

Leadership development opportunities.