Director, Scientific Project Management
6 days ago
Job Summary
The Director, Customer Quality will lead the global customer quality functions, including Customer Defect Tracking & Resolution and Complaints Teams. This role is part of the Quality Assurance & Regulatory Affairs organization and will be located at our Concord office.
Key Responsibilities
- Lead the Global Customer Quality functions, utilizing the Danaher Business System (DBS) and Danaher Reliability System processes to drive continuous improvement of the external Quality Core Value Drivers.
- Manage the customer Quality Agreement processes, supporting commercial sales, including timely notifications of design changes.
- Direct, coordinate, and execute field action processes, globally, including tracking and verification of effectiveness, collaborating with regional teams as needed.
- Leverage DBS and QARA Portfolio Management to drive standardization, simplification, and optimization in QARA and related business processes with the DBS Leader and cross-functional teams.
- Actively participate in the development and execution of strategic initiatives, kaizen events, and operational leadership meetings to support the Quality Assurance & Regulatory Affairs team and perform other duties as assigned, including special projects.
- Collaborate cross-functionally to drive continuous improvement in customer satisfaction through design assurance, supplier quality improvement, manufacturing process controls, and service activities.
Requirements
- Bachelor of Science degree in a relevant scientific discipline.
- Prefer 10+ years of experience in quality and compliance and prefer 5+ years of experience building and leading teams.
- Knowledge of ISO 9001, ISO 13485, and US FDA 21 CFR Part 820 Quality Systems regulations.
- Excellent analytical and problem-solving skills with the ability to effectively communicate complex ideas and data to influence executive leadership.
- Exceptional time management and organizational skills.
- Ability to travel up to 15% to SCIEX and Danaher locations and customer sites.
Preferred Qualifications
- Working knowledge of statistical analysis application for data modeling.
- Project management or program management preferred.
About Danaher
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.
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