Claims Adjuster 2
1 month ago
Job Overview
The Claims Adjuster 2 - Casualty (Commercial General Liability/General Liability) plays a critical role in delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of moderate to high casualty claims. This position is responsible for applying and explaining policy coverages and documenting claim files throughout the life of a claim. The role is accountable for providing timely service and prompt management of claims pending from initial report to conclusion.
Key Responsibilities
- Conduct thorough and fair liability, coverage, and quantum investigations to provide the best defense for members.
- Communicate effectively with members, claimants, and other stakeholders through timely and professional voice-to-voice, digital, and written correspondence.
- Adjust casualty claims of moderate to high complexity, ensuring accurate and timely resolution.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources.
- Conduct comprehensive investigations to determine coverages and liability, adhering to Wawanesa's adjusting guidelines and recognizing when to engage internal and external resources.
- Coordinate and manage services with vendors and service providers, such as lawyers, engineers, accountants, and health practitioners.
- Negotiate with claimants, lawyers, and other insurers to resolve claims at the best possible outcome for members. Manage claims in litigation, mediation, or arbitration, providing instruction to assigned counsel.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrate and maintain knowledge and understanding of policy coverages, complying with regional regulatory and licensing requirements, and remaining current with legislative changes and trends in the insurance industry.
- Occasionally participate in private mediation, court proceedings, and other dispute resolution as required.
- Contribute to employee development through training, technical guidance, and coaching.
Qualifications
- 2 years of insurance adjusting experience or equivalent, with knowledge of Commercial General Liability and General Liability Claims.
- Exceptional customer service skills, demonstrating empathy and concern for member satisfaction.
- Post-secondary degree is preferred.
- Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
- Comprehensive knowledge of medical and legal terminology.
- Excellent communication skills, including listening, written, and spoken.
- Excellent investigative and analytical skills, with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills, with the ability to prioritize work in a fast-paced, changing environment.
- Excellent negotiation, decision-making, and critical thinking skills.
- Strong teamwork skills, with the ability to collaborate with others.
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