Retail Sales Manager

2 months ago


New Hazelton, British Columbia, Canada Chevron Town Pantry Full time
About the Role

We are seeking a highly skilled Retail Sales Manager to join our team at Chevron Town Pantry. As a key member of our sales team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.

Key Responsibilities
  • Staff Management: Lead and manage a team of 5-10 sales associates, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Market Research and Analysis: Conduct market research and analyze trends to determine consumer demand, potential sales volumes, and the impact of competitors' operations on sales.
  • Merchandise and Services: Determine the merchandise and services to be sold, ensuring they meet the needs and preferences of our customers.
  • Staffing and Scheduling: Determine staffing requirements and create schedules to ensure adequate coverage during peak periods.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Recruitment and Training: Recruit, hire, and train new sales associates, ensuring they have the skills and knowledge needed to succeed in the role.
  • Operations Management: Plan, organize, direct, control, and evaluate daily operations, ensuring they are running efficiently and effectively.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a sales or retail management role.
  • Language: Fluency in English.
  • Work Hours: 30 to 40 hours per week.

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