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Bilingual Contract Specialist
2 months ago
This role is part of Abbott's Electrophysiology (EP) business, which is advancing the treatment of heart disease through innovative medical technologies in atrial fibrillation. As a Contract Specialist, you will support the sales force in all areas of customer and contract relations, including drafting contracts, amendments, renewals, and responding to customer requests, such as RFPs.
Key Responsibilities- Maintain all files pertaining to contracts in ModelN and other applicable shared folders;
- Respond to internal and external customer requests;
- Responsible for all areas of pricing for identified territory managers and/or districts;
- Prepare and distribute contracts, amendments, and tenders to customers according to guidelines set by applicable managers and departments;
- Complete contract renewal information and forward to customers based on information received from representatives and applicable approvers;
- Ensure contract pricing is in the pricing system on a timely basis;
- Work with Chicago regarding new developments, as required;
- Assist with the training of new hires, where applicable;
- Follow-up with Sales Representatives for acceptance of agreements;
- Complete setup of materials in MDG/SAP/Model N, as applicable;
- Search for Request for Proposals;
- RFPs: work with the division to compile and review responses, ensuring the response is completed accurately as per divisional approvals and guidelines, and received prior to the deadline;
- Execute contract management activities throughout the life of the contracts: value adds, contract compliance, contracted price actions, amendments, tracking and reconciliation, renewals, rebates, etc.;
- Negotiate contract terms with the business and customers.
- Calculate the monthly CPR billings for customers using AbbottLink or using customer LIS information;
- Extend contracts as required in Model N;
- Generate evergreen amendments as required;
- Identify contracts required for quarterly recognition for MPO, disclosure, and lessor accounting, which includes calculation of contract values for revenue recognition/disclosure and recognizing lessor accounting standards;
- Implement list price increases into SAP as applicable and send out notification letters to customers;
- Update shipping and handling fees in SAP as applicable;
- Translate and proofread English/French pricing proposals/documents for divisions;
- Provide customer communications as required by representatives, for review via email, letters, etc.;
- Assist with various projects as assigned;
- Perform other administrative duties as required, such as filing, mailing, photocopying.
- Bachelor's degree;
- 3-5 years of experience in a similar role;
- Bilingualism (English and French);
- Advanced knowledge of MS Office (Word, Excel, and PowerPoint), Internet, SAP, and Model N;
- Must be able to work under pressure with strict deadlines;
- Must be able to effectively prioritize and juggle responsibilities;
- Ability to easily adapt to change;
- Able to multi-task;
- Very high attention to detail;
- Ability to understand financial (rebates, credits, pricing, value);
- High level of organizational skills to retrieve information quickly;
- Strong interpersonal and communication skills;
- Able to articulate key actions and summarize conclusions;
- Strong understanding of general contract terms.
