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Inside Sales Representative
2 months ago
We are seeking a highly motivated and results-driven Sales Representative to join our team at Doman Building Materials Group Ltd. As an Inside Sales Representative, you will play a critical role in creating a positive customer experience and driving sales revenue.
Key Responsibilities- Promptly answer customer phone calls for orders, quotes, and inquiries, and determine customer requirements to secure the maximum invoice value for the order.
- Sell additional products by recognizing opportunities to up-sell or sell complementary products, and enter orders efficiently and accurately into the order system.
- Relay vital information to operations team members, and promptly and accurately handle credits and returns.
- Partner with Account Managers to manage customer relationships, and utilize a call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
- Excellent customer service skills on the phone, and demonstrated ability to anticipate customer needs.
- Comfortable with conducting outbound phone calls to existing customers, and able to quickly learn technical information specific to the building industry.
- Working knowledge of wood frame residential construction is an asset, and very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills.
- Aptitude for numerical calculations, and excellent English communication skills at a capacity to influence sales over the phone.
- High school graduation is a requirement, and formal sales training is desirable.
- Base salary (no commissioned sales), annual incentive plan based on company performance, group pension plan with employer matching contributions, health benefits, and purchase Doman Building Materials Group Ltd. stock at a discounted price.
- Fitness reimbursement, education reimbursement, professional development reimbursement, scholarships for children, discounts on product purchases, employee referral bonus, and annual Service Awards.
Monday to Friday, full-time, year-round, in a dynamic and fast-paced sales environment.
