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Customer Success Technical Liaison
2 months ago
Position Title: Customer Success Technical Liaison
Company: Plotly
- Collaborate across departments including Support, Product, Engineering, and Sales to drive customer satisfaction.
- Manage critical customer partnerships encompassing onboarding, user engagement, and technical requirements.
- Facilitate the alignment between product capabilities and client expectations through strategic guidance, tool suggestions, and practical coding assistance.
- Link clients with essential Plotly resources such as support services, product information, and additional offerings.
- Prior experience in a technical client-facing position is essential.
- Deep comprehension of data science, analytics, and software development processes is necessary.
- Enthusiasm for data analytics and innovative approaches to help clients achieve successful results.
- Familiarity with Python and a readiness to learn Dash is required.
- Equity options available for all full-time team members.
- Flexible work environment with support for home office setups.
- Join a rapidly expanding team focused on pioneering advancements in data visualization and analytics.
At Plotly, we are driven by innovation and guided by a community of users and clients. We are dedicated to fostering diversity and equal opportunities within our workforce. Our mission is to empower organizations to leverage data-driven insights and influence businesses globally through our state-of-the-art products and services.
