Security Operations Manager

3 days ago

Calgary, Alberta, Canada Paladin Security Full time
Job Title: Client Service Manager

We are seeking a highly skilled and experienced Client Service Manager to join our team at Paladin Security. As a key member of our operations team, you will be responsible for managing a variety of contracts throughout the Red Deer region, with a focus on healthcare security.

Key Responsibilities:
  • Develop and maintain strong client relationships by identifying and creating strategies to continuously exceed client expectations
  • Primary point of contact for day-to-day operations regarding the contract
  • Responsible for overseeing the execution of client and external stakeholders' needs and upholding contract obligations
  • Proactively understand and manage client and external stakeholders' expectations for service needs and delivery
  • Ensure a high standard of performance and strong customer service focus from employees
  • Monitor business margins on a monthly basis to ensure profitability and efficiency
  • Maintain Paladin's Occupational Health and Safety program
  • Create, manage, and participate in emergency management plans with the security team and direct staff during incident response activities
  • Provide disciplinary action, mentoring, and professional development to all frontline staff
  • Work with People and Culture to ensure staffing levels are maintained to meet contractual obligations
  • Maintain effective communication, information flow, and rapport between all team members
Requirements:
  • Post-secondary education in Business Administration or Security Management, or proven relatable experience
  • Certified Healthcare Protection Administrator or Certified Protection Professional designations through IAHSS/ASIS is an asset
  • Minimum of five years managerial experience with a demonstrated history of progressive management responsibilities
  • Solid understanding of gap analysis and action plans
  • Demonstrates a clear understanding and application of the criminal code and provincial regulations as they relate to security
  • Experience in law enforcement, protective services, or security management is an asset
  • Proven ability to build and maintain strong working relationships both internally and externally
  • Demonstrates out-of-the-box and solution-oriented thinking
  • Comfortable conducting meetings, presenting, and leading issue-resolution seminars with senior management and clients
  • Demonstrates strong leadership capabilities and has a proven maturity
  • Valid Class 5 unrestricted driver's license
What We Offer:
  • An opportunity to join one of Canada's Best Managed Companies
  • A competitive compensation package based on previous experience
  • A company leading in Quality Standards with a 360-Degree Quality Assurance Program for Environmental Standards and Occupational Health and Safety Standards
  • Access to all support systems, including our three 24/7 Operations Centers and our National Quality Standards and Support Team
  • Company-paid professional development programs
  • A dynamic and challenging opportunity in a performance-based company with limitless opportunity for personal career growth

At Paladin Security, we are committed to taking the time to understand any security challenge our client may face and assist in developing a security program tailored to those needs. We are focused on innovation and dedicated to the growth of our employees while providing industry-leading service to our valued clientele.

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