Lead Collections Analyst

4 weeks ago

Brampton, Ontario, Canada Charger Logistics Full time

Charger Logistics Inc. stands as a premier asset-based carrier with a robust presence across North America. With over two decades of expertise in delivering top-tier logistics solutions, Charger Logistics has evolved into a distinguished transport provider and continues to expand its operations.

At Charger Logistics, we prioritize the development and support of our employees, offering them opportunities to enhance their skills and advance their careers. We foster an entrepreneurial culture that values individual insights and innovative strategies. We are currently seeking a driven individual to join our organization.

The Lead Collections Analyst will take charge of maximizing the recovery of overdue payments from clients, employing a range of collection strategies, legal actions, and selective engagement of external collection agencies.

Key Responsibilities:

  • Oversee a portfolio of accounts and assist in reconciling accounts to ensure the collection of all outstanding payments from clients.
  • Formulate and execute effective collection strategies and procedures aimed at optimizing debt recovery while preserving positive relationships with customers.
  • Maintain precise and current records of all collection activities, ensuring adherence to regulatory standards and internal protocols.
  • Collaborate with various departments, including legal, finance, and customer service, to address complex or escalated customer concerns.
  • Engage with clients regarding their outstanding balances, negotiating payment arrangements, settlements, or alternative resolutions.
  • Prioritize accounts to ensure collection efforts yield maximum benefits, monitoring key indicators that may signal a customer's risk of delinquency.
  • Resolve issues related to customer accounts, including overdue invoices, to facilitate timely payments.
  • Provide recommendations to Sales and/or clients to negotiate payment settlements effectively.
  • Establish professional relationships with accounts payable contacts for each assigned account.
  • Audit accounts for billing accuracy and track aged and skipped invoices to ensure prompt payment.
  • Utilize advanced skills and expertise across various processes, procedures, and systems to recover aging invoices.
  • Contribute suggestions for process enhancements based on identified trends and a comprehensive understanding of the overall objectives.

Qualifications:

  • A minimum of 5 years of experience in collections, cash applications, credit, accounts payable, or a related financial field.
  • Managerial experience within a collections department is advantageous.
  • A recent degree in Business-Finance or a related discipline is required.
  • Prior experience in a collections specialist role is beneficial.
  • Exceptional verbal, written, and presentation skills, along with strong interpersonal and customer relationship abilities.
  • Proficient negotiation skills with a proven track record of successful closures.
  • Capability to work independently with minimal supervision, as well as collaboratively within a team environment.

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