Network Security Analyst

4 weeks ago

Golden Horseshoe, Canada Apotex Inc. Full time

About Apotex Inc.

Apotex Inc. is a Canadian-based global health organization dedicated to producing high-quality, affordable medications for patients worldwide. With a workforce of nearly 7,200 employees across manufacturing, research and development, and commercial operations, Apotex ensures that its medicines are accessible in over 75 countries. The company focuses on the development and distribution of generic, biosimilar, and specialty products through vertical integration.
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Job Overview

Under general supervision, this role is responsible for the management and comprehension of data networks and network security, encompassing all communication systems within the Global Information Systems Infrastructure team. The position involves monitoring, troubleshooting, and supporting core data networks and end-user connectivity, including servers, desktops, telephony, voicemail, mobile devices, and data connections to host systems and applications. The analyst ensures that the long-term requirements for data, security, and voice systems operations and administration are fulfilled through data analysis, trend identification, and reporting. Responsibilities also include the installation, maintenance, configuration, and integrity of data, security, and voice networks. The role promotes and develops standard operating procedures, work instructions, and documentation standards. Routine audits of network and security layers are conducted to ensure compliance with established standards, policies, and configuration guidelines. Availability for on-call duties is required.

Key Responsibilities
  • Assumes technical responsibility for the overall administration of the global data network and network security, ensuring alignment with design, GIS strategy, guidelines, principles, policies, and procedures.
  • Provides advanced support to end-user communication systems in accordance with GIS Service Level Agreements.
  • Commits to personal performance and ongoing professional development.
  • Contributes to departmental objectives and responsibilities.
  • Investigates, diagnoses, and resolves incidents in collaboration with colleagues and clients.
  • Maintains the call tracking system in accordance with GIS processes, monitoring and communicating incident progress, and escalating as necessary.
  • Regularly engages with internal customers and teams to understand their needs and keep them informed of project progress and findings.
  • Documents processes and procedures accurately to ensure systems can be effectively supported.
  • Participates in on-call duties as per the on-call policy.
  • Employs problem-solving techniques to identify root causes of issues with internal clients and contractors, determining appropriate actions for complex activities.
  • Develops a comprehensive understanding of all Apotex policies, procedures, and standards relevant to their area of information technology.
  • Ensures that advice provided to internal clients and colleagues is compliant with directives and delivered professionally.
  • Contributes to the development and revision of standard operating procedures.
  • Demonstrates proficiency in office automation tools such as Word, Excel, PowerPoint, and Outlook.
  • Submits Status Reports, Expense Reports, and Employee Time Exception Forms promptly when required.
  • Collaborates safely as a team member to achieve all outcomes.
  • Exhibits behaviors that reflect our organizational values: Collaboration, Courage, Perseverance, and Passion.
  • Adheres to all compliance programs, including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
  • Performs other relevant duties as assigned.
Qualifications

Education

  • Degree in Engineering or Computer Science / Vendor Certifications or equivalent work experience.

Knowledge, Skills, and Abilities

  • Exceptional verbal and written communication skills.
  • Collaborative approach and interpersonal skills, capable of working effectively in a matrix, client-focused environment.
  • Strong customer service orientation with familiarity in ITIL or similar service delivery/support models.
  • Ability to configure data and security networks, including routing/switching, troubleshooting, management reporting; traffic, firewalls, proxy, cloud security, fault and performance monitoring, Ethernet, and IP protocols.
  • Experience in the administration, installation, and implementation of data networking and network security devices.

Experience

  • Ability to understand and analyze end-user issues and troubleshoot them promptly.
  • 4-6 years of experience or education in a validated and/or change-controlled environment.
  • Experience in maintaining and administering Event Management and Network Reporting Tools such as BMC, Solarwinds, HP NNM, Riverbed Cascade.
  • Familiarity with all network security layers, including cloud-based systems (e.g., NexGen FW, Identity Service Access Control Systems, Proxy/Policy control systems).
  • Understanding of video conferencing technologies, with the ability to troubleshoot, manage traffic, and ensure high quality of service.
  • Assists in routine moves, adds, and changes (MACs) on voice and data equipment in coordination with logistics staff.
  • Knowledge of voicemail systems, including administration, setup, and configuration (e.g., Call Pilot, Cisco Unity).
  • Experience with scanning technologies (RF and Fixed mount), including configuration, setup, programming, and troubleshooting.
  • Familiarity with Avaya/Nortel CS100E, Cisco Call Manager, or equivalent PBX systems, including configuration, administration, troubleshooting, traffic management, and reporting (certification is an asset).
  • Experience working with SIP, VOIP, Microsoft OCS, Microsoft Lync, and Cisco Unified Communication Systems.
  • Knowledge of wireless (WIFI) technology administration, including cellular, two-way, and in-building systems.
  • Experience in data/security/voice communication protocols and the rollout of networking and security technologies on a global scale.
  • Administrator and responsible for email systems, including cloud-based email (e.g., O365).

At Apotex, we are dedicated to fostering an inclusive and accessible work environment where all employees feel valued, respected, and supported.

Apotex provides accommodations for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please inform us if you require any accommodations.


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