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Network Security Analyst

3 months ago

Golden Horseshoe, Canada Apotex Inc. Full time

About Apotex Inc.

Apotex Inc. is a Canadian-based global health organization dedicated to producing high-quality, affordable medications for patients worldwide. With a workforce of nearly 7,200 employees across manufacturing, research and development, and commercial operations, Apotex ensures that its medicines are accessible in over 75 countries. The company emphasizes vertical integration in the development and distribution of generic, biosimilar, and specialty products.
For further details, please visit our website.

Position Overview

Under general supervision, this role is accountable for the management and comprehension of data networks and network security, encompassing all communication systems within the Global Information Systems Infrastructure division. Responsibilities include monitoring, troubleshooting, and supporting core data networks and end-user data network requirements, which include servers, desktops, telephony, voicemail, mobile devices, and data connectivity to host systems and applications. The position ensures that the long-term needs of data, security, and voice systems operations and administration are fulfilled through data analysis, trend identification, and reporting. Additionally, the role involves the installation, maintenance, configuration, and integrity of data, security, and voice networks. The incumbent will develop and advocate for standard operating procedures, work instructions, and standards documentation. Routine audits of network and network security layers will be conducted to ensure compliance with established standards, policies, and configuration guidelines. On-call responsibilities are required.

Key Responsibilities
  • Assumes technical responsibility for the overall administration of the global data network and network security, ensuring alignment with design, GIS strategy, guidelines, principles, policies, and procedures.
  • Provides second and third-level support for end-user communication systems in accordance with GIS Service Level Agreements.
  • Manages personal performance with a commitment to ongoing professional development and continuous learning.
  • Contributes to the achievement of departmental objectives and commitments.
  • Investigates, diagnoses, and resolves incidents in collaboration with colleagues and clients.
  • Updates the incident tracking system following GIS processes, monitors, and communicates the progress of incidents, escalating as necessary.
  • Regularly engages with internal customers and teams to understand their needs and keeps them informed about the progress and findings of relevant projects.
  • Ensures accurate and comprehensive documentation of processes and procedures to facilitate system support.
  • Required to be on-call, with all such work governed by the on-call policy.
  • Utilizes problem-solving techniques to identify root causes of issues with internal customers and contractors, determining appropriate actions for complex activities.
  • Develops a thorough understanding of all Apotex policies, procedures, and standards related to their information technology area.
  • Ensures that advice provided to internal clients and colleagues complies with directives and is delivered professionally.
  • Contributes to the development and revision of standard operating procedures.
  • Demonstrates proficiency in office automation tools including Word, Excel, PowerPoint, and Outlook.
  • Submits Status Reports, Expense Reports, and Employee Time Exception Forms promptly when required.
  • Collaborates safely as a team member to achieve all outcomes.
  • Exhibits behaviors that reflect our organizational values: Collaboration, Courage, Perseverance, and Passion.
  • Ensures personal compliance with all programs, including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
  • Performs other relevant duties as assigned.
Qualifications

Education

  • Degree in Engineering or Computer Science / Vendor Certifications or equivalent work experience.

Knowledge, Skills, and Abilities

  • Exceptional verbal and written communication skills.
  • Collaborative approach and interpersonal skills with the ability to work effectively in a matrix, client-focused environment.
  • Demonstrated customer service and support orientation with familiarity with ITIL or similar service delivery/support models.
  • Experience in configuring data and security networks, including routing/switching, troubleshooting, management reporting; traffic, firewalls, proxy, cloud security, fault and performance monitoring, Ethernet, and IP protocols.
  • Administration, installation, and implementation of data networking and network security devices.

Experience

  • Ability to understand and analyze end-user issues and troubleshoot them promptly.
  • 4-6 years of experience or education in a validated and/or change-controlled environment.
  • Experience in maintaining and administering Event Management and Network Reporting Tools, including BMC, Solarwinds, HP NNM, and Riverbed Cascade.
  • Administration of all network security layers, including cloud-based systems (e.g., NexGen FW, Identity Service Access Control Systems, Proxy/Policy control systems).
  • Understanding of video conferencing technologies, with the ability to troubleshoot, manage traffic, and ensure high quality of service.
  • Assist in routine moves, adds, and changes (MACs) for voice and data equipment in coordination with logistics staff.
  • Familiarity with voicemail systems, including administration, setup, and configuration (e.g., Call Pilot, Cisco Unity).
  • Experience with scanning technologies (RF and Fixed mount), including configuration, setup, programming, and troubleshooting.
  • Knowledge of Avaya/Nortel CS100E, Cisco Call Manager, or equivalent PBX systems, including configuration, administration, troubleshooting, traffic management, and reporting (certification is an asset).
  • Experience with SIP, VOIP, Microsoft OCS, Microsoft Lync, and Cisco Unified Communication Systems.
  • Knowledge of wireless (WIFI) technology administration, including cellular, two-way, and in-building systems.
  • Experience in data/security/voice communication protocols and the deployment of networking and security technologies on a global scale.
  • Administrator and responsible for email systems, including cloud-based email (e.g., O365).

At Apotex, we are dedicated to fostering an inclusive and accessible work environment where all employees feel valued, respected, and supported.

Apotex provides accommodations for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview or testing, please inform us if you require any accommodations.


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