Automotive Retail Supervisor

4 weeks ago

Windsor, Ontario, Canada Canadian Tire Full time

Overview:
Are you prepared to be a part of Canada's leading general merchandise retailer, boasting over 500 locations nationwide?

Canadian Tire provides a distinctive blend of products and services across three specialized categories where the company holds a dominant market position - automotive parts, accessories, and services; sports and leisure goods; and home improvement products.

We offer attractive compensation packages that include benefits, opportunities for profit sharing, comprehensive training, and career advancement possibilities within our retail locations across the country.

Position Summary:
As a vital member of the store's management team, the Automotive Retail Supervisor plays a crucial role in driving the store's success by effectively communicating business objectives to the team. This role involves overseeing and guiding the department to deliver exceptional quality and service, ensuring customer satisfaction. The supervisor is responsible for ensuring that the team consistently meets performance standards in customer experience, sales growth, retail execution, and profitability.

Key Responsibilities:

  1. Foster and uphold a culture that prioritizes outstanding customer service through effective training, supervision, coaching, and performance management.
  2. Hold team members accountable for delivering exceptional customer experiences and recognize those who excel.
  3. Lead by example, consistently providing an excellent customer experience.
  4. Implement and adhere to store policies and procedures that ensure a high-quality customer experience.
  5. Maintain the department's presentation standards through regular inspections and compliance with store audit requirements.
  6. Ensure appropriate staffing levels through effective planning and scheduling aligned with store budget and customer demand.
  7. Supervise and assist team members in daily operations to achieve established productivity targets.
  8. Communicate and ensure adherence to company, store, and department policies, as well as health and safety regulations.
  9. Assist in the recruitment and onboarding of new employees, along with store opening and closing duties.
  10. Coach and support team members in acquiring new retail operational skills and processes to enhance performance, providing regular constructive feedback.
  11. Address conflicts and issues promptly and effectively.

Qualifications:

  1. Experience in retail sales, operations, and execution.
  2. Demonstrated leadership or supervisory experience.
  3. Proficiency in operating a cash register.
  4. Previous experience in a Canadian Tire store is an asset.
  5. A results-driven individual who enjoys achieving challenging objectives.
  6. Ability to serve customers professionally, instilling confidence and trust.
  7. Capability to lead and manage a team towards common goals in a dynamic environment.
  8. Strong written and verbal communication skills.
  9. Aptitude for motivating and coaching others while providing constructive feedback.
  10. Ability to plan, organize, delegate, and follow up on team activities and projects.
  11. Problem-solving skills and decision-making abilities.
  12. Capacity to multitask, adapt, and handle challenging situations.

Additional Information:

Career Advancement Opportunities:
Potential next steps include Frontend Manager or Department Manager roles.

Physical Requirements:

  1. Ability to stand or walk for extended periods.
  2. Regular lifting and carrying of merchandise items, which may vary in weight.

Our Offerings Include:

  1. Competitive salary and benefits package
  2. Profit-sharing potential
  3. Employee discounts
  4. Flexible working hours
  5. Opportunities for learning and development
  6. Scholarship programs
  7. Recognition and rewards programs
  8. A culture of accountability and performance
  9. A supportive and positive team environment

Background Check Requirements:
This position may require successful completion of pre-employment conditions, including employment verification.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

We are dedicated to fostering a diverse and inclusive workplace. If contacted for a job opportunity, please inform us of any accommodations needed to ensure equitable access throughout the recruitment process.

Job Types: Full-time, Permanent

Benefits:

  • Flexible scheduling
  • Store discounts

Schedule:

  • 8-hour shifts
  • Day shifts
  • Evening shifts as needed
  • Weekend availability
  • Holidays
  • Monday to Friday
  • Morning shifts
  • Night shifts

Experience:

  • Team Lead: 1 year (preferred)
  • Automotive Retail Sales: 1 year (required)

Work Location: In-person

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