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Operations Coordinator

2 months ago

Lloydminster, Canada Second Cup Full time
Job Summary

We are seeking a highly skilled and experienced Shift Manager to join our team at Second Cup. As a Shift Manager, you will be responsible for overseeing the daily operations of our coffee shop, ensuring that our customers receive exceptional service and that our products meet the highest standards of quality.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our baristas and other staff members to ensure that our customers receive prompt and courteous service.
    • Train and develop our staff to ensure that they have the skills and knowledge necessary to perform their duties effectively.
  • Operations and Logistics
    • Establish and maintain efficient systems for managing inventory, supplies, and equipment.
    • Ensure that our coffee shop is clean and well-maintained at all times.
    • Monitor and control labor costs, inventory levels, and other operational expenses.
  • Customer Service
    • Ensure that our customers receive exceptional service and that their needs are met promptly and efficiently.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales, inventory, and other operational metrics.
    • Analyze data and trends to identify opportunities for improvement and implement changes as necessary.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a supervisory or management role.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment.
Work Environment

Our coffee shop is a fast-paced and dynamic environment that requires a high level of energy and enthusiasm. As a Shift Manager, you will be required to stand for extended periods and move around the shop frequently.

Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and ensure that our customers receive a positive experience.
  • Efficient Interpersonal Skills
    • Ability to work effectively with our staff, customers, and other stakeholders.
  • Flexibility
    • Ability to adapt to changing circumstances and priorities.
  • Team Player
    • Ability to work collaboratively with our team to achieve our goals and objectives.