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Cashier Supervisor

2 months ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Main Purpose and Function

This is a supervisory role responsible for cashiering and retail sales work performed at both the Gift Shop and the Admissions Desk at VanDusen Botanical Garden. The work involves supervising, scheduling and training of about 20 employees, assisting in hiring/recruitment and performing time entry for payroll. This position is also responsible for purchasing merchandise and stocking the Gift Shop. An employee of this class exercises considerable independence in the day to day supervision of both the Gift Shop and the Admissions Desk.

Specific Duties and Responsibilities
  1. Oversee scheduling, staffing, operations, and cash maintenance for daily operations at the Admissions Desk and for front of house at some special events.
  2. Process purchase orders and invoices, receive merchandise, resolve discrepancies in incomplete shipments with suppliers, calculate selling prices based on standard mark-up, maintain accurate records of saleable merchandise and take periodic inventory counts.
  3. Review, record, tally and balance fiscal remittances.
  4. Order and stock supplies required at the Admissions Desk.
  5. Order and maintain responsibility over registers, Moneris devices, and large cash floats (average of $10,000 cash) for special events.
  6. Invoice and provide entry for groups such as tour companies, event groups, or large organizations as well as work with the Vancouver Botanical Gardens Association to assist with memberships and needs.
  7. Act as the main point of contact for ActiveNet staff by programming point of sale buttons and layouts, and requesting new user accounts.
  8. Tend to issues and discrepancies and cash security requirements by updating safe access codes pertaining to the cash operations manual.
  9. Provide information to patrons and the general public.
  10. Other duties/responsibilities as assigned
Qualifications

Education and Experience:

Completion of Grade Twelve supplemented by considerable retail and cashiering experience, including some supervisory responsibility, or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

  1. Considerable knowledge and understanding of customer service skills
  2. Considerable knowledge of cashiering methods and practices.
  3. Considerable knowledge of shop buying, shipping, invoicing, and inventory control procedures.
  4. Working knowledge of standard office methods and procedures concerning the receiving and recording of remittances.
  5. Working knowledge of prices and sources of acceptable shop merchandise.
  6. Ability to establish and maintain effective working relationships with other staff and suppliers.
  7. Ability to supervise and train employees.
  8. Ability to deal courteously with the public.
  9. Working knowledge of the programs, objectives and layout of the facility.
  10. Ability to determine appropriate items to purchase in the correct quantities.
  11. Ability to display and sell merchandise effectively.
  12. Ability to operate cash registers and adding machines.
  13. Ability to receive cash and make change accurately and promptly.
  14. Ability to maintain accurate clerical records.

Business Unit/Department: Board of Parks & Recreation