Front Store Associate
4 days ago
About Neighbourly Pharmacy
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. We are passionate about providing exceptional patient care to our communities.
Job Summary
The Front Store Clerk will assist the Front Store Manager with the day-to-day operations. The successful candidate will collaborate with others to provide a smooth customer experience and help promote the store throughout the neighbourhood.
Responsibilities
- Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
- Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
- This position will include job variety, and the successful candidate will work at the cash register, stock shelves, and keep the aisle tidy.
- Pay attention to store security. Follow store policy regarding the handling of shoplifters.
- Display all goods in the shop properly and arrange them so that customers can discover them quickly.
- Develop product knowledge and learn about new products. Know product locations and store layout.
- Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
- Handle lottery and CBO tickets as per store procedures.
- Use tact and courtesy when dealing with difficult customers. Know whom to refer a customer to if they have a complaint.
- Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
- Maintain the store's general appearance and make sure everything is clean, restocked, and well arranged.
- Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
- Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
- Maintain product data and inventory, and make sure the reordering process is simple.
- Participate in the development and preparation of displays, windows, and seasonal promotions.
- Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.
- Carry out additional duties as delegated by the Front Store Manager and Store Operator.
Qualifications
- The successful candidate must be able to handle cash with accuracy.
- Ability to function for an extended period while standing.
- Some customer service and cashiering experience is preferred.
- Ability to communicate clearly and courteously with customers.
- Excellent product or service knowledge.
- Multitask and manage the demands of numerous clients at once.
- Merchandising and retail experience are assets.
- Mature and cooperative attitude.
- Professional image including a name tag and proper grooming.
- Due to this position's sensitive nature, the successful candidate must provide us with a Criminal Record Check.
Equal Opportunity Employer
Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
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