Customer Service Representative

3 weeks ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Provide timely and effective service to clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Work closely with internal partners to ensure seamless communication and collaboration.
  • Process and manage client requests, ensuring that all necessary information is collected and documented.
  • Communicate file updates to internal and external partners using internal computer systems.
  • Organize and prioritize tasks to meet deadlines and ensure efficient service delivery.
  • Meet and exceed customer expectations, escalating any issues to the department manager as needed.

Requirements

  • Minimum one year of customer service experience in a call center environment.
  • Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
  • Exceptional phone manner with strong communications and interpersonal skills.
  • Proven ability to problem-solve and prioritize tasks.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).

What We Offer

  • Comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

About Our Culture

We are committed to fostering a diverse and inclusive work environment that values and empowers our employees to succeed. We believe in mentoring, innovative tools, and programs that engage and reward our team members.

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