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Operational Excellence Manager
3 months ago
We are seeking a Service Delivery Manager to oversee our operational processes and ensure high-quality service delivery. This role is crucial in maintaining our commitment to excellence at TalentWorld.
As a Service Delivery Manager, you will be responsible for:
Key Responsibilities- Managing daily operations to achieve productivity and quality benchmarks.
- Designing and executing efficient workflows to boost operational performance.
- Working collaboratively with various teams to align efforts and optimize resource utilization.
- Tracking performance indicators, analyzing results, and implementing enhancements to improve service delivery.
- Encouraging a culture of teamwork, responsibility, and ongoing development among staff.
- Addressing operational issues promptly to minimize workflow interruptions.
- Guiding team members in enhancing their performance and acquiring new competencies.
- Completion of post-secondary education or equivalent professional experience.
- 1-3 years of management experience in a relevant field.
- Proven leadership capabilities with experience in developing effective teams.
- Strong analytical skills and adeptness in problem-solving.
- Excellent verbal and written communication skills.
- A strategic approach with the ability to achieve results in a fast-paced environment.
We value diverse experiences and encourage individuals to apply even if they do not meet every qualification listed.
Accommodations are available upon request to support participation throughout the recruitment process.
Job DetailsSeniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Project Management and Information Technology
Industry: Staffing and Recruiting
