Service Delivery Manager

2 months ago

Fredericton, New Brunswick, Canada GardaWorld Full time

About the Role:

GardaWorld is seeking a seasoned Service Delivery Manager to drive operational efficiency and strategic initiatives across our organization. As a key member of our team, you will be responsible for leading daily operations, optimizing processes, and fostering a culture of innovation.

Key Responsibilities:

  • Operational Leadership: Conduct and manage daily operations to meet productivity targets and quality standards, ensuring seamless day-to-day functions.

  • Process Optimization: Develop and implement streamlined processes to enhance efficiency, reducing waste and improving overall performance.

  • Collaboration and Communication: Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation, ensuring effective communication and problem-solving.

  • Performance Monitoring: Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness and drive business growth.

  • Culture Development: Foster a culture of teamwork, accountability, and continuous improvement among team members, promoting a positive and productive work environment.

  • Problem-Solving: Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow and maintaining high levels of customer satisfaction.

Requirements:

  • Education and Experience: Post-secondary education or equivalent work experience, with a minimum of 1-3 years of direct management experience.

  • Leadership Skills: Strong leadership skills with a track record of building high-performing teams, driving results in a dynamic environment.

  • Analytical and Problem-Solving Abilities: Exceptional analytical and problem-solving abilities, with a strategic mindset and ability to drive results.

  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Employment Details:

  • Employment Type: Permanent

  • Location: Halifax International Airport (YHZ)

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