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Bilingual Customer Experience Specialist
2 months ago
Join Honda Canada as a Bilingual Customer Experience Specialist and play a key role in driving customer satisfaction and loyalty across our dealerships. As a member of our team, you will be responsible for executing Honda Driving Excellence (HDE) and Acura Concierge Excellence (ACE) strategies to enhance customer experience across all touchpoints.
Key Responsibilities:- Support dealerships in implementing HDE and ACE strategies to improve customer experience.
- Collaborate with dealerships to identify root causes of customer experience challenges and develop sustainable improvement plans.
- Facilitate dealer buy-in and ensure long-term sustainability of customer experience improvements.
- Monitor dealer sales and service performance to gain insights and drive continuous improvement.
- Develop and execute programs to drive year-over-year growth in customer experience attainment and system engagement.
- University/College degree/diploma in Business, Market Research, or an automotive-related discipline.
- Bilingual French and English required.
- Minimum 3-5 years related experience, preferably in automotive.
- Knowledge of customer experience, market insights, and analytics, and process improvement.
- Experience with Microsoft Programs (PPT, Excel, Word), Outlook.
Honda Canada is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.
