Investment Representative

3 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

As an Investment Representative with Scotia iTRADE, you will be the primary point of contact for clients through our inbound Contact Centre. This role requires a licensed professional to execute trade orders on behalf of clients, providing prompt, accurate, and professional service while maintaining call quality standards and exceptional customer service.

Key Responsibilities
  • Ensure client complaints are resolved, communicated, documented, and archived, minimizing potential risk and harm to the business.
  • Perform margin client interviews to assess client knowledge regarding account upgrades.
  • Identify and resolve trading discrepancies efficiently and accurately, requesting or processing trade corrections with compliance or management approval.
  • Adhere to all Guidelines for Business Conduct and Privacy policies.
Requirements
  • Fluency in Cantonese and/or Mandarin.
  • Broad investment product knowledge in Equities, Fixed Income, and Mutual Fund Securities.
  • Strong attention to detail and risk recognition for the firm.
  • Knowledge of back office functionalities.
  • Excellent time management skills with the ability to prioritize workloads for optimum telephone coverage and adherence to established service standards.
  • IIROC licensed as an IR and DFOL (Derivative Fund Options License).


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