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Customer Experience Representative

2 months ago

Milton, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch Network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  2. Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  3. Relationship Building: Nurture long-term relationships with customers, identifying opportunities to upsell and cross-sell products and services that meet their needs.
  4. Sales and Marketing: Contribute to the branch's sales targets by identifying and pursuing sales opportunities, promoting Scotiabank's products and services to customers.
  5. Technology Expertise: Stay up-to-date with the latest technology and digital banking solutions, providing expert advice and support to customers to help them manage their banking needs.
Requirements
  1. Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on building relationships and resolving issues.
  2. Technical Skills: Strong technical skills, including proficiency in digital banking platforms and a willingness to learn and adapt to new technologies.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
  4. Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.
  5. Adaptability: Willingness to adapt to changing priorities and deadlines, with a flexible approach to work and a commitment to delivering results.
What We Offer
  1. Competitive Compensation: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  2. Professional Development: Opportunities for professional growth and development, including training and mentorship programs to support your career advancement.
  3. Collaborative Work Environment: A dynamic and inclusive work environment, where you will have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service.
  4. Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives to motivate and recognize your achievements.