Veterinary Support Specialist

1 week ago

Québec, Quebec, Canada Groupe vétérinaire Daubigny Full time

About the Role

We are seeking a highly skilled and experienced Veterinary Support Specialist to join our team at Groupe vétérinaire Daubigny. As a key member of our implementation team, you will play a crucial role in guiding veterinary clinics through the transition to our standard VetStrategy catalogue and approach.

Key Responsibilities

  • Develop a deep understanding of our VetStrategy catalogue, both from a veterinary and commercial perspective.
  • Collaborate with clinics to understand their existing catalogue and guide them through the migration process, supporting our HCAT consultants as needed.
  • Oversee the launch phase, ensuring a smooth transition from existing catalogues to our new standard catalogue.
  • Attend meetings with HCAT consultants and clinic teams, taking notes as required.
  • Assist in developing user-friendly training guides and resources to facilitate a seamless adoption and navigation of the VetStrategy catalogue.
  • Conduct thorough workflow evaluations of clinics, working with HCAT consultants to identify potential issues and proactively resolve obstacles during the migration process.
  • Collaborate with various stakeholders to continuously improve the VetStrategy catalogue based on feedback and emerging best practices, staying up-to-date on industry trends and news to ensure the catalogue remains relevant and current.
  • Act as an expert on the harmonized catalogue, providing ongoing support and troubleshooting assistance to clinic staff. Although the implementation and support of our standard catalogue are primarily remote, occasional on-site visits may be necessary for in-person training and support to ensure a successful implementation (

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