Broker Support Specialist

10 hours ago

Guelph, Ontario, Canada Experior Financial Group Full time


Experior Financial Group Inc. is seeking a highly motivated Broker Support Administrator to excel in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously and embrace the exciting challenges this position offers. We are looking for someone who enjoys client interaction, excels in prioritization, and possesses a strong attention to detail. This role provides an excellent opportunity to develop new skills and advance professionally.


Key Responsibilities:

  • Deliver exceptional customer support to agents, associations, and insurance carriers.
  • Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
  • Respond to phone and email inquiries promptly and professionally.
  • Maintain and update the department's process manual.
  • Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
  • Propose enhancements for processes and technology to improve efficiency.


Requirements:

  • Previous experience in office administration is required.
  • Experience in the insurance industry is a strong asset.
  • Strong attention to detail and accuracy.
  • Excellent time management and organizational abilities — Capable of managing tight deadlines and multiple priorities effectively.
  • Effective problem-solving and investigative skills.
  • Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
  • Exceptional verbal and written communication skills.
  • Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
  • Strong computer skills with a capacity to learn new systems.
  • Ability to handle stressful situations with a positive, proactive attitude.
  • Positive demeanor with an openness to constructive feedback.
  • Proficiency in French or Spanish is a significant asset; willingness to learn these languages is also valued.


What Experior Financial Group Inc. can offer you:

  • Work-life balance with paid vacation and sick days
  • Competitive compensation with guaranteed annual salary increases
  • Comprehensive medical, dental, and vision benefits
  • Flexible work options: on-site and hybrid
  • Career growth and development opportunities
  • Diverse team environment
  • On-site parking and weekly grocery orders (on-site only)
  • Straight day shifts with no weekends
  • Company events and celebrations
  • Tuition reimbursement
  • Company-provided equipment

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