Data Caching Support Specialist

1 month ago

Montreal, Quebec, Canada Central Business Solutions, Inc Full time
Job Title: Data Caching L3 Support Specialist

Central Business Solutions, Inc is seeking a highly skilled Data Caching L3 Support Specialist to join our team.

Job Summary

We are looking for a seasoned professional with expertise in data caching, Linux system administration, and batch scheduling to provide level 3 production support for our Autosys, Gemfire, and Redis plants. The ideal candidate will have a strong background in troubleshooting complex issues, implementing changes, and serving as an escalation point for level 2 teams.

Key Responsibilities
  • Provide level 3 production support for Autosys, Gemfire, and Redis plants, including handling escalations from level 1 and level 2 teams.
  • Deep-dive into complex troubleshooting, implement changes, and serve as an escalation point for level 2 teams.
  • Improve operational processes and automation by proactively identifying, analyzing, and improving upon existing processes and tools.
  • Work in a global environment in a team that has members across the globe and provides support 24/7 in a follow the sun manner.
  • Create and maintain best practices/policies and ensure they are followed.
  • Work with external vendors and internal key stakeholders to plan and execute changes.
  • Participate in weekly review meetings and the squads' agile ceremonies, and actively engage with various engineering teams to review the infrastructure.
Requirements
  • Experience with Linux system administration (preferably Red Hat).
  • Hands-on data caching support (preferably Gemfire or Redis) experience.
  • Familiarity with batch scheduling (Autosys preferred).
  • Familiarity with scripting and orchestration (Perl, Python, Ansible, GitOps).
  • Experience with monitoring and alerting tools and modern observability concepts and tools.
  • Excellent written and oral English communication skills.
  • Independent problem-solving skills, self-motivated, and a mindset for taking ownership.
  • Knowledge of operational and agile, DevOps, and SRE concepts such as SLA, metrics, toil, SLIs/SLOs, observability, and automated deployment pipelines.
  • A minimum of 3-5 years of infrastructure production support experience, preferably in a regulated environment (e.g. finance IT).
Desired Skills
  • Public/private cloud experience.
  • Experience with containerization technologies (Kubernetes/Openshift).
  • Experience with work management tools such as Jira, ServiceNow, Git.
  • Experience with troubleshooting tools such as TCPdump and Wireshark.
  • Interest and understanding of emerging IT trends.

We offer a dynamic and collaborative work environment, competitive compensation, and opportunities for growth and development.

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