Retail Team Leader

1 month ago

Calgary, Alberta, Canada Aesop Full time

For over 35 years, Aesop has meticulously fostered an inspiring and inclusive workplace where our employees are supported and encouraged to excel. As a global retail organization, we provide professional development and advancement opportunities to align with career aspirations.

Our philosophy towards skin care is rooted in careful attention to detail, utilizing only the most effective ingredients to craft formulations that engage both the self and the senses. This same level of care is reflected in our recruitment process, as we seek out thoughtful and inspired individuals with diverse perspectives who elevate both themselves and their colleagues.

We strive to achieve a harmonious balance between people, planet, and profit, actively working to minimize our environmental impact. This commitment has led us to become a certified B Corp, dedicated to fostering a more sustainable and inclusive society.

Role Overview

As a Store Manager, you represent our commitment to engaging, listening, and guiding customers towards products that resonate with their needs. Through passionate and focused leadership, you will inspire and develop your team to create memorable and inclusive customer experiences that enhance overall store performance.

Working full-time on-site, including some weekend shifts, you will oversee budgeting, store-specific marketing, and the development of the store's client base, while orchestrating the daily activities of a team of Retail Consultants. The ideal candidate will be a skilled professional, bringing diligence, passion, and an unwavering commitment to excellence to this role.

Desired Qualifications

  • Management experience in a customer service setting
  • Proven ability to drive sales and achieve commercial results
  • Capacity to effectively introduce Aesop products to clients through hands-on demonstrations
  • History of successfully leading and mentoring a team, fostering an inclusive and psychologically safe work environment
  • Demonstrated empathy in managing interpersonal relationships
  • Open-mindedness and a deep curiosity to understand others, listen without judgment, and act on diverse perspectives
  • Strong communication, problem-solving, commercial acumen, and merchandising skills
  • Familiarity with the skin care industry is advantageous
  • Knowledge of hair care, body care, fragrance, and home categories is a plus
  • Proficiency in Microsoft Office suite
  • Availability for a 40-hour work week, including weekends, with flexibility to work a retail schedule including evenings and holidays

Employee Benefits

We adopt a holistic approach to employment, emphasizing professional development, career growth, and employee well-being initiatives while encouraging meaningful connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • An annual base salary range of $60,000 - $65,000, determined by experience, skills, competencies, and qualifications.
  • Competitive medical, dental, and vision insurance with fully company-paid options.
  • RRSP program with company matching (up to 5%).
  • Up to 26 weeks of paid parental leave for primary caregivers and up to 6 weeks for secondary caregivers, if eligible.
  • Vacation leave with annual tenure increases.
  • Volunteer Leave: Up to 3 days (24 hours) per year.
  • Annual subscription to Headspace at no cost.
  • Access to mental wellness programming through Modern Health, including six one-on-one video sessions per year with certified professionals, unlimited group support sessions, guided meditations, and ongoing well-being assessments.
  • Product benefits: Twelve (12) free products of your choice every six months and a 50% discount on company products up to a maximum retail value of $4,000 per year for personal use or gift giving.

Aesop is dedicated to attracting, developing, and retaining exceptional talent by offering a creative and inclusive workplace where contributions are genuinely recognized and rewarded. We are committed to promoting inclusion for all, believing that diversity, inclusion, and belonging are vital to our success. We actively encourage everyone to consider joining our journey.

#LI-Onsite

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