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Community Manager

2 months ago

Kingston, Ontario, Canada IWG plc Full time

About the Role

We are seeking a highly skilled and experienced Community Manager to join our team at IWG plc. As a Community Manager, you will be responsible for the smooth operation of our workspace center, ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Manage the day-to-day operations of the center, including customer service, facilities management, and team supervision.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Lead a team of Community Associates to ensure excellent customer service and a positive working environment.
  • Collaborate with the sales team to promote our services and products to customers.
  • Manage the center's budget and resources to ensure efficient use of assets.
  • Identify and resolve customer complaints and issues in a timely and professional manner.

Requirements

  • 3+ years of experience in customer-facing roles, preferably in the hospitality or events industry.
  • Proven track record of leading teams and managing operations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Experience with MS Office and other basic IT equipment.
  • Legally eligible to work in the country and at least 18 years old.

What We Offer

  • Competitive total compensation package.
  • Work-life balance (no standard nights/weekends).
  • Generous paid time off plans (sick and vacation).
  • 12 Paid Company Holidays per calendar year (in addition to your PTO accrual).
  • Competitive RRSP Program, with a Company match.
  • Company paid comprehensive health/dental care for all full-time team members and your eligible dependents including domestic partners.
  • Quarterly bonus plan program, plus an hourly rate of $27.00.
  • Bright and inspiring work environment.
  • Training and development opportunities aligned with great career path opportunities.
  • Professional workplace community (business casual attire required).