Customer Service Representative

2 weeks ago


Ottawa, Ontario, Canada Natural Purity Full time
About the Role

Natural Purity is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our water treatment solutions, including products, features, and benefits.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service and support.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Team Collaboration: Work collaboratively with internal teams to ensure effective customer service and support.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a related industry.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and strong product knowledge.
  • Language: Fluency in English (written and verbal).
What We Offer
  • Competitive Salary: $85,000 - $95,000 per year.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Bonus Structure: Attractive bonus structure based on performance.
  • Professional Development: Opportunities for professional growth and development.


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