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Optical Retail Store Supervisor
2 months ago
Store #:
LensCrafters
Position:
Full-Time
As an integral part of our organization, you will gain insights into the optical sector while honing your customer service and sales abilities necessary for career advancement.
LensCrafters stands as the foremost optical retailer in North America, boasting over 1,000 locations. As a member of Luxottica, a leader in eyewear, our commitment to superior quality has established LensCrafters as a pioneer in vision care for more than 35 years.
The primary objective of the Store Supervisor is to exemplify leadership within the LensCrafters framework.
The Store Supervisor achieves key performance metrics by embodying the Brand Story and ensuring impeccable execution of the customer journey.
Responsibilities include:
- Providing training and mentorship to the team utilizing Company-sponsored programs.
- Analyzing performance reports to devise and implement strategies aimed at enhancing store KPIs, such as:
- NPS - Net Promoter Score
- % Sales to Plan
- Training Saturation
- Recruiting and hiring a highly motivated team to guarantee optimal staffing.
- Collaborating with the Doctor of Optometry to enrich the customer and patient experience while driving store KPIs.
- Upholding store standards and guiding the team in executing all operational, inventory, and visual tasks according to guidelines to ensure an exceptional customer and patient experience.
Qualifications:
- High School diploma or equivalent.
- 4+ years of management or supervisory experience.
- Strong team-building and leadership skills.
- Proficient sales abilities.
- Familiarity with cash registers, computers, and calculators.
- Capability to manage time effectively under tight deadlines.
Additional requirements include state licensure (if applicable) and/or ABO Certification in non-licensed states, as well as completion of the LensCrafters Quality, Fitting, and Adjusting Program.
Prior experience in customer service and retail is essential, along with knowledge of current store merchandise.
Compensation is influenced by various factors, including geographic location, experience, qualifications, skills, and adherence to local minimum wage laws. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and in accordance with applicable laws, reasonable accommodations will be provided to individuals with disabilities who require assistance during the application and hiring process.
All qualified candidates will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.
