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Telehealth Nurse

2 months ago


Burnaby, British Columbia, Canada PHSA Full time
Telehealth Nurse Opportunity

We are seeking a skilled and compassionate Telehealth Nurse to join our team at Healthlink BC in Burnaby or Langley. As a Telehealth Nurse, you will provide safe, competent, and ethical telehealth nursing services to clients across British Columbia.

Key Responsibilities:
  • Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance telehealth nursing practice and client care.
  • Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Apply knowledge to promote an integrated self-care health program and practice shared decision-making with clients.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.
Requirements:
  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills and experience with relevant software such as MS Word and contact centre applications.
What We Offer:
  • A comprehensive benefits package, including municipal pension plan and psychological health and safety programs.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • Access to professional development opportunities through our in-house training programs.
  • A remote work-friendly environment with flexible work options.

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from Indigenous Peoples, people of colour, people with disabilities, and others who may contribute to the diversity of our team.