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Desktop Systems Configuration Analyst

2 months ago


Toronto, Ontario, Canada Highbrow LLC Full time

Position Overview:

The IT Build Analyst – Desktop Engineer at Highbrow LLC is responsible for the effective management and maintenance of desktop systems. This role involves ensuring that configuration baselines are adhered to and that Group Policy Objects (GPOs) are properly configured to facilitate software deployment and management.

Key Responsibilities:

  1. Oversee and uphold the configuration standards for desktop environments.
  2. Administer and manage GPOs to ensure efficient software settings deployment.
  3. Follow established change management processes to mitigate risks and maintain a stable desktop ecosystem.
  4. Provide advanced operational support to troubleshoot and resolve technology-related incidents.
  5. Implement industry best practices to improve end-user technology experiences.
  6. Diagnose and rectify desktop-related challenges.
  7. Offer technical assistance to end-users facing desktop issues.
  8. Create and update documentation pertaining to desktop infrastructure and operational processes.
  9. Engage with business stakeholders to comprehend intricate business needs and guide solution design discussions.
  10. Devise client-oriented solutions that align with business objectives.
  11. Prepare and review solution design documents that encompass scope clarification, requirements, and quality assurance measures.
  12. Support comprehensive project implementation as a subject matter expert, advising a diverse group of technology and project professionals.
  13. Encourage a collaborative work atmosphere, aiding team members in overcoming organizational and operational challenges.

Required Skills and Experience:

Essential:

  • 7+ years of relevant experience.
  • At least 5 years of experience in managing desktop environments.
  • Proficient in advanced PowerShell scripting.
  • In-depth knowledge of Windows 10 and 11 operating systems.
  • Expertise in managing Group Policy Objects (GPOs).

Educational Background:

Bachelor's degree in computer science or a related discipline.