Accounts Receivable Adjustment Specialist
3 months ago
Location: Corporate Office
Reports to: Manager Adjustments and Payment Processing
At Purolator, we are committed to delivering on our promises.
As a prominent player in the logistics and freight industry, we pride ourselves on ensuring that every promise is fulfilled efficiently. Your role is pivotal in this process, as you will be the key point of contact for our customers, ensuring their inquiries and issues are addressed promptly.
Key Responsibilities- Manage all incoming correspondence related to credit requests from both internal and external stakeholders.
- Assist clients with inquiries regarding invoices and provide effective resolutions.
- Input credit and dispute cases into the S4 Hana system accurately.
- Act as a liaison among Customers, Sales, and Accounts Receivable teams.
- Conduct customer calls as necessary to enhance service delivery.
- Update the S4 Hana system with relevant and timely information.
- Engage in periodic visits to clients to foster strong relationships.
- Collaborate with Sales to ensure an exceptional customer service experience.
- Perform additional tasks as assigned by management.
- At least 3 years of experience in Customer Service or a related field, particularly in a computerized Accounts Receivable or Collection environment.
- Familiarity with SAP (S4 Hana) is essential.
- Strong analytical and problem-solving abilities.
- Proficient in Excel, including knowledge of spreadsheets and formulas.
- Excellent interpersonal skills with a collaborative mindset.
- Superior communication skills, both written and verbal.
- Meticulous attention to detail.
- Capability to conduct root cause analysis effectively.
- Able to thrive under pressure and work independently.
- Understanding of billing processes, contracts, claims, and related areas is advantageous.
- Strong telephone communication skills.
- Exceptional organizational abilities.
Working Conditions: Office Environment
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