Flight Attendant

2 weeks ago

Ottawa, Ontario, Canada Porter Airlines Full time
Job Summary

As a key member of our team, the Flight Attendant will be responsible for ensuring the safety and well-being of our passengers while consistently delivering our brand promise of Flying Refined.

Duties & Responsibilities
  • Ensure the safety and security of all passengers
  • Deliver exceptional customer service to maintain passenger comfort and satisfaction
  • Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
  • Manage unforeseen operational and passenger situations with tact and professionalism
  • Monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
  • Exemplify the Porter Values and develop a positive relationship with team members
  • Participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
Behavioural Competencies
  • Concern for Safety: Identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for self and others
  • Teamwork: Collaborate with others to achieve organizational goals
  • Passenger/Customer Service: Provide service excellence to internal and/or external customers (passengers)
  • Initiative: Deal with situations and issues proactively and persistently, seizing opportunities that arise
  • Results Focus: Focus efforts on achieving high quality results consistent with the organization's standards
  • Fostering Communication: Listen and communicate openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
Qualifications
  • Minimum of 19 years of age at time of employment
  • Completion of secondary school
  • Fluency in English
  • Fluency in French is a preferred asset
  • Previous experience working with the public in a customer service role
  • Current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
  • Ability to meet required medical standards (including a drug test)
  • Ability to work a flexible schedule, including weekends and holidays

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