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Bilingual Customer Support Representative

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Ottawa, Ontario, Canada Air Canada Full time

Position Overview

Location: Ottawa, ON, Canada (On-site)

Starting Salary: $17.30/hour

Department: Airports North America

Employment Type: Full Time

Role Summary

Air Canada is actively seeking Customer Experience Specialists to enhance our operations at the Ottawa Airport. In this customer-centric role, you will play a crucial part in ensuring that all flights are prepared for secure and timely departures by assisting passengers at various airport locations.

If you possess enthusiasm, compassion, and a passion for engaging with people, this role may be an excellent fit for you.

Daily Responsibilities

As a Customer Experience Specialist at the Ottawa airport, you will be an integral member of a dynamic and diverse team representing Air Canada. Your responsibilities will include:

  • Facilitating customer check-in and issuing boarding passes
  • Assisting pre-boarding customers and providing information regarding flight schedules and routes
  • Supporting customers requiring special assistance throughout their journey, ensuring their timely and safe transport to gates or baggage claims
  • Maintaining active movement throughout the airport to attend to designated work areas

Employee Benefits

As one of Canada's leading employers, we prioritize rewarding our employees with a comprehensive range of benefits, including:

  • Generous employee travel privileges after completing twenty-eight (28) weeks of service.
  • A variety of benefit plans, including health and dental coverage for you and your family.
  • Access to training and development resources to help you reach your full potential.

Qualifications

Required Skills and Experience

  • Availability to complete a five (5) to seven (7) week full-time paid training program
  • Willingness to work rotating shifts over a 24-hour period, including weekends and holidays
  • Ability to walk long distances and stand for extended periods
  • Capability to lift, push, and pull, and assist customers with reduced mobility
  • Ability to work within strict timelines to maintain on-time performance
  • Adherence to Air Canada's attendance and grooming standards
  • Previous experience in customer service with strong interpersonal skills
  • Excellent communication and teamwork abilities
  • Strong problem-solving skills aligned with guidelines and policies
  • Safety and security conscious
  • Eligibility to work in Canada
  • Must be able to obtain and maintain necessary transportation security clearances and authorizations.

Linguistic Proficiency

Priority will be given to candidates who are bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Career Advancement

Take advantage of this exciting opportunity to contribute to the growth and development of Canada's largest airline. Join us and witness your career soar.

Diversity and Inclusion Commitment

Air Canada is deeply committed to fostering a diverse and inclusive environment, aiming to create a healthy, accessible, and rewarding workplace that values the unique contributions of all employees.

As an equal opportunity employer, we welcome applications from all individuals to help us build a diverse workforce that reflects the communities we serve.

Thank you for your interest in Air Canada; only candidates selected for further consideration will be contacted.