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Bilingual Customer Service Representative

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Ottawa, Ontario, Canada Air Canada Full time

Position Overview

Location: Ottawa, ON, Canada (On-site)

Starting Salary: $17.30/hour

Branch: Airports North America

Category: Unionized (UNIFOR)

Job Type: Full Time

About the Role

Air Canada is currently seeking dedicated Customer Experience Specialists to enhance our operations at the Ottawa Airport. In this pivotal role, you will contribute significantly to ensuring that all flights are prepared for secure and timely departures by assisting passengers at various airport locations.

If you possess enthusiasm, compassion, and a passion for engaging with people, this role may be an excellent fit for you.

Daily Responsibilities

As a Customer Experience Specialist at the Ottawa airport, you will be an integral part of a dynamic and diverse team representing Air Canada. Your responsibilities will include:

  • Facilitating customer check-in processes and issuing boarding passes
  • Assisting pre-boarding customers and providing essential information regarding flight schedules and routes
  • Supporting customers requiring special assistance throughout their journey, ensuring their safe and timely transport to gates or baggage claims
  • Engaging in active movement throughout the airport to fulfill assigned duties

Employee Benefits

As a leading employer in Canada, we prioritize rewarding our employees with a comprehensive range of benefits, including:

  • Access to one of the most generous employee travel programs in the industry, allowing travel privileges for you and eligible individuals after completing twenty-eight (28) weeks of service.
  • A variety of benefit plans, including health and dental coverage for you and your family, to support your wellbeing.
  • Opportunities for training and development to help you reach your full potential.

Qualifications

Required Skills and Experience

  • Willingness to participate in and successfully complete a five (5) to seven (7) week full-time paid training program
  • Flexibility to work rotating shifts over a 24-hour period, including weekends and holidays
  • Capability to walk long distances and stand for extended periods
  • Ability to lift, push, pull, and assist customers with reduced mobility
  • Competence in adhering to strict timelines to maintain on-time performance
  • Commitment to Air Canada's attendance and grooming standards
  • Previous experience in customer service with strong interpersonal skills
  • Excellent communication and teamwork abilities
  • Strong problem-solving skills aligned with company guidelines and policies
  • Safety and security awareness
  • Eligibility to work in Canada
  • Ability to obtain and maintain any necessary transportation security clearances and additional authorizations.

Linguistic Requirements

Preference will be given to candidates who are bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Join Us in Our Growth

Seize this opportunity to contribute to the growth and expansion of Canada's largest airline. We invite you to be part of our journey.

Diversity and Inclusion Commitment

Air Canada is deeply committed to fostering Diversity and Inclusion, aiming to create a healthy, accessible, and rewarding work environment that recognizes the unique contributions of each employee to our success.

As an equal opportunity employer, we welcome applications from all individuals to help us build a diverse workforce that reflects the variety of our customers and communities.

Thank you for your interest in Air Canada; only candidates selected for further consideration will be contacted.