Hotel Operations Manager

4 weeks ago


Smoky Lake, Canada Smoky Lake Inn Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at Smoky Lake Inn. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient operations.
  • Establish and maintain work schedules and procedures to meet business needs.
  • Perform supervisory duties, including training and evaluating staff, to ensure excellent service delivery.
  • Prepare and submit reports to management on key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to enhance productivity and quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer satisfaction.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong attention to detail and organizational skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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