Customer Service Representative

1 month ago


Edmonton, Alberta, Canada Paladin Airport Security Services Full time
Customer Service Specialist (Facilitator) - Bilingual (FR/EN)

We are currently hiring full-time Facilitators based out of Edmonton Airport. At Paladin Airport Security Services, we value diversity and inclusion in our workplace culture.

Key Responsibilities:
  • Proactively identify opportunities to assist passengers through the screening process.
  • Communicate CATSA Standard Operating Procedures (SOP's) to passengers in both English and French.
  • Utilize bilingual (French/English) skills to communicate with passengers throughout the screening process.
  • Provide support to passengers with special needs, such as mobility or hearing/vision loss.
  • Liaise closely with the checkpoint team to deliver exceptional customer service.
Requirements:
  • Demonstrated experience working in a fast-paced customer-facing role for a minimum of 1 year.
  • Fluent in French and English.
  • Experience working under pressure in a heavily regulated environment.
  • Exceptional ability to communicate simply, clearly, and effectively with diplomacy.
  • Ability to deliver exceptional customer service while demonstrating empathy and active listening skills.
What We Offer:
  • Top industry wages.
  • Opportunity to advance and grow your career.
  • Comprehensive benefits.

Paladin Airport Security Services is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.



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