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Customer Service Supervisor

2 months ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Twenty Four Karats. As a key member of our sales and service team, you will be responsible for leading and managing a team of staff to deliver exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Supervise and manage a team of staff to ensure they are equipped to provide excellent customer service and meet sales targets.
  • Sales and Service: Assign sales workers to duties, hire and train staff, and authorize payments by cheque.
  • Inventory Management: Organize and maintain inventory, oversee payroll administration, and manage cash.
  • Customer Experience: Resolve customer requests, complaints, and supply shortages, and conduct performance reviews.
  • Reporting and Analysis: Prepare reports on sales volumes, merchandising, and personnel matters.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 7 months to less than 1 year of experience in a customer-facing role, with a strong background in sales and service.
  • Language: Fluency in English.
  • Work Schedule: 30 to 40 hours per week.