Customer Service Supervisor

2 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Twenty Four Karats. As a key member of our retail operations team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Supervise and train staff to provide excellent customer service
  • Assign sales workers to duties to maximize sales and customer satisfaction
  • Hire and train new staff members to ensure a high-performing team
  • Teach interest or professional development courses to enhance staff skills
  • Authorize payments and manage cash transactions
  • Organize and maintain inventory to ensure efficient operations
  • Supervise and coordinate activities of workers to achieve sales and customer service goals
  • Manage payroll administration and oversee staff performance
  • Conduct performance reviews to identify areas for improvement

Requirements:

  • 7 months to less than 1 year of experience in a customer-facing role
  • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced retail environment

Work Environment:

  • 30 to 40 hours per week
  • Permanent position
  • English language required


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