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Aftersales Technical Specialist

2 months ago

Elmira, Ontario, Canada Tri-Mach Full time

Tri-Mach is a leading provider of high-quality sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over three decades, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.

We are seeking a Technical Specialist who will be responsible for planning, designing, and deployment of machinery and equipment, working as a bridge between customers and the engineering team. It is crucial that our Technical Specialist promotes a positive company image through safety, quality, consistency, and professionalism.

Key Responsibilities

  • Create/design preliminary concepts for customer quoting purposes
  • Engage with the customer at a technical level to understand the customer's specific requirements
  • Liaison between third parties to ensure product claims are verified
  • Develop and execute presentations internally and to customers
  • Provide assistance in estimating labour and material cost for quoting purposes as well as design suggestions/concept layouts
  • Identify technical risks and their impact on the project to mitigate issues
  • Participate in concept reviews, design kick-offs, and manufacturing reviews
  • Travel to customer locations as required
  • Always conduct oneself in a professional manner in alignment with Company values, including but not limited to language use, attire, and workmanship
  • In accordance with company policy/ESA; overtime, work outside of regular hours, and being on call may be required at the discretion of the company
  • All other duties as assigned

Requirements

  • Mechanical Engineering degree/diploma or equivalent
  • Have or working towards Professional Engineering Certification (Peng)
  • Strong Communication skills, both written and verbal
  • Experience with SolidWorks 3D and AutoCAD 2D
  • Knowledge of the food industry, food safety and/or sanitary design principles
  • Proven ability to function in a self-directed environment and work independently on various design projects
  • Able to solve complex technical problems and use critical thinking in a fast-paced, agile environment
  • Able to maintain professionalism when dealing with clients in all interfaces
  • Able to communicate completed designs effectively using 2D/3D engineered drawings
  • Applied knowledge of Design for Manufacturing techniques
  • Working knowledge of automated equipment
  • Comprehensive understanding of metal fabricating equipment and processes
  • Applied knowledge of Continuous Improvement techniques
  • Able to work with a variety of personality types and resolve conflicts