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ServiceNow Developer

2 months ago

Calgary, Alberta, Canada SAIT Full time
The Opportunity

SAIT is seeking a highly skilled ServiceNow Developer to join our team. As a key member of our ServiceNow team, you will be responsible for designing, developing, and implementing ServiceNow products and solutions to meet SAIT's institutional needs.

Key Responsibilities
  • Develop, administer, and support various aspects of the ServiceNow platform and portals.
  • Design, code, configure, unit test, maintain, and document deliverables using agreed-upon standards and tools.
  • Create technical and process documentation capturing development work, standards, architectural/technical design.
  • Implement and maintain integrations between ServiceNow and third-party systems and applications.
  • Research and maintain a deep technical understanding of current and upcoming ServiceNow releases, communicating benefits and alignment with SAIT strategy.
  • Diagnose and resolve issues/problems impacting operation relating to ServiceNow.
  • Identify, improve, and apply security controls to the ServiceNow platform.
  • Support the maintenance and development of the CMDB.
  • Collaborate with peers and leadership in the ITS and Service Desk teams to identify improvement and develop opportunities.
Requirements
  • Bachelor's degree or diploma in computer science, Information Technology, or related field.
  • Experience with system architecture and solution design.
  • Experience with all aspects of the SDLC.
  • Understanding of ITIL framework and practice.
  • 2+ years' experience with ServiceNow ITSM development and support.
  • 2+ years' experience with ServiceNow CMDB development and support.
  • 1+ years' experience with ServiceNow CSM development and support.
  • 1+ years of experience in scoped application development and/or support with ServiceNow.
  • Experience or training relating to other ServiceNow products such as but not limited to HRSD, SPM, Portal, and custom applications.
  • Working to an Agile methodology.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified System Administrator.
Preferred Qualifications
  • Experience with implementation of various ServiceNow products.
  • 5+ years' experience with ServiceNow ITSM development and support.
  • 3+ years' experience with ServiceNow CMDB development and support.
  • 3+ years' experience with ServiceNow CSM development and support.
  • Experience with integration.
  • 3+ years of experience in scoped application development and support with ServiceNow.
  • Experience relating to other ServiceNow products such as but not limited to HRSD, SPM, Portal, and custom applications.
  • ServiceNow Implementation Specialist certification (ITSM or various other products).
  • Other ServiceNow certifications.
About SAIT

SAIT is a global leader in applied education. We offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates, and explorers.

Equity, diversity, and inclusion (EDI) is essential to achieving SAIT's vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected, and empowered to succeed.