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About Insight Enterprises, Inc.
Insight Enterprises, Inc. is a global technology solutions provider serving clients in diverse industries worldwide. Our Staffing department specializes in connecting top talent with exciting opportunities across Canada.
Description:
We are currently seeking a highly motivated and skilled Bilingual IT Support Specialist to join our client's team in the materials industry. This contract role offers a minimum commitment of three months, with potential for extension based on performance and project needs.
Responsibilities:
- Provide exceptional deskside support and helpdesk services to end-users, ensuring prompt resolution of technical issues.
- Install and configure Microsoft Office applications, ensuring seamless user experience.
- Perform memory upgrades and other hardware installations, maintaining optimal system performance.
- Conduct basic troubleshooting for software and hardware problems, utilizing strong analytical skills.
- Respond to and resolve Level 1 technical support tickets efficiently, adhering to established procedures.
- Document and track all issues within the ticketing system, providing clear and concise information.
- Assist with setting up and maintaining user accounts and profiles, ensuring secure access and data integrity.
- Collaborate effectively with other IT team members to escalate and resolve complex technical challenges.
- Maintain a high level of customer service and professionalism at all times, fostering positive client relationships.
Requirements:
- High school diploma or equivalent; additional technical certifications are highly valued.
- Proven experience in a technical support or IT helpdesk role, demonstrating strong problem-solving abilities.
- Proficiency in installing and configuring Microsoft Office applications, ensuring user proficiency.
- Basic understanding of hardware components and memory upgrades, facilitating efficient system maintenance.
- Excellent communication skills in both English and French are essential for this role.
- Ability to work independently and as part of a team, contributing to a collaborative work environment.
- Strong customer service orientation, ensuring client satisfaction through prompt and effective support.