Patient Safety Monitor

4 weeks ago


Red Deer, Alberta, Canada Paladin Security Full time
Position Overview

Paladin Security:

Our mission is to create a safer and more welcoming environment. Are you someone with exceptional customer service abilities and a genuine desire to assist others? Do you possess the capability to think on your feet and effectively manage challenging situations? Your proven ability to handle significant responsibilities, combined with diverse life experiences and a commitment to excellence, makes you a perfect fit for our team. At Paladin, we prioritize our personnel; we excel because we recruit the finest.

We are dedicated to internal promotions, valuing diversity, delivering outstanding service, and fostering a fun workplace. If you believe you possess the qualities we seek, we would love to connect with you.

Key Responsibilities:


The Patient Watch Guard is tasked with ensuring the safety and security of patients in the absence of medical staff, such as nurses.

This role is ideal for individuals who enjoy direct patient interaction or those interested in pursuing a career in security.

This is a full-time on-call position operating on a 7 on 7 off schedule, with a requirement to work overnight shifts.


Core Duties:



  • Non-physical, verbal redirection only.
  • One-on-one patient monitoring for low-risk individuals who may be at risk due to confusion, mental health issues, wandering, or potential falls.
  • Respond to on-demand requests, requiring travel between various sites.
  • Effective communication skills.
  • No prior experience necessary.
  • Maintain a calm demeanor.

Essential Skills and Qualifications:



  • Ability to remain composed and perform effectively in emergency situations.
  • Strong problem-solving skills and the ability to communicate effectively across various social levels.
  • Capability to identify issues and relay information to the appropriate personnel.
  • Physical stamina to walk and stand for extended periods.
  • Ability to make quick decisions while maintaining composure in emergency response scenarios with minimal supervision.
  • Excellent interpersonal skills, adaptability, and a customer service mindset.
  • Capacity to handle confidential information with discretion.
  • Present a professional image to the public.
  • Adhere to our Code of Ethics in fulfilling job responsibilities.

Minimum Requirements:

  • Strong verbal and written communication skills in English.
  • Ability to pass a criminal background check.
  • A valid driver's license.
  • Current First Aid certification.
  • Willingness to work on-call and travel as needed.
  • Willingness to drive consistently throughout your shift and relocate to different facilities as required.
  • Knowledge of or ability to learn security protocols and non-defensive communication in challenging situations.
Education Requirements:

High School Diploma or GED

Certification Requirements:

Valid driver's license
Standard First Aid, CPR Level C

Additional Information:


We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

This position reports to the Client Service Manager.

This is a Full-Time role.

Frequent travel is required.

Number of openings for this position: 8

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