Customer Service Coordinator

3 weeks ago


Brandon, Manitoba, Canada Brandon nails salon and spa Full time
About the Role

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Brandon Nails Salon and Spa. As a key member of our management team, you will be responsible for ensuring the smooth operation of our spa facilities and providing exceptional customer service to our clients.

Key Responsibilities
  • Client Support
    • Assist clients with special needs, providing personalized attention and care.
    • Be the point of contact for clients in emergency situations, ensuring their needs are met promptly and efficiently.
  • Facility Management
    • Oversee the cleaning and maintenance of our spa facilities, ensuring they are always clean and well-maintained.
    • Requisition and order materials, equipment, and supplies as needed to maintain our facilities.
  • Reporting and Administration
    • Prepare and submit progress reports, highlighting areas of success and areas for improvement.
    • Provide technical advice and recommend measures to improve productivity and product quality.
  • Staff Supervision
    • Supervise, coordinate, and schedule the activities of our spa staff, ensuring they are working efficiently and effectively.
    • Train staff in job duties, safety procedures, and company policies.
  • Facial Services
    • Provide facial services to clients, ensuring they receive a high-quality experience.
  • Establishing Work Schedules
    • Establish work schedules and procedures for our spa staff, ensuring they are working efficiently and effectively.
About the Team

You will be working as part of a close-knit team at Brandon Nails Salon and Spa, with a focus on providing exceptional customer service and ensuring the smooth operation of our spa facilities.

Requirements
  • 3-4 years of experience in a similar role.
  • Permanent work term.
  • Work language: English.
  • Hours: 30 to 40 hours per week.


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