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Community Manager
2 months ago
About the Role
We are seeking an experienced Community Manager to join our team at IWG plc. As a Community Manager, you will be responsible for the smooth running of our workspace centre, ensuring a great working environment for our customers and members.
Key Responsibilities
- Manage the day-to-day operations of the centre, including customer service, sales support, and team management.
- Develop and implement strategies to improve customer satisfaction and retention.
- Lead a team of Community Associates to ensure excellent customer service and a positive working environment.
- Collaborate with the sales team to promote our services and products to potential customers.
- Manage the centre's budget and resources to ensure efficient operations.
- Identify and implement opportunities for process improvements and cost savings.
Requirements
- 3+ years of experience in customer-facing roles, preferably in the hospitality or events industry.
- Proven track record of leading teams and managing operations.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Experience with MS Office and other basic IT equipment.
- Legally eligible to work in the country you are applying within and at least 18 years old.
What We Offer
- Competitive total compensation package.
- Work-life balance (no standard nights/weekends).
- Generous paid time off plans (sick and vacation).
- 12 Paid Company Holidays per calendar year (in addition to your PTO accrual).
- Competitive RRSP Program, with a Company match.
- Company paid comprehensive health/dental care for all full-time team members and your eligible dependents including domestic partners.
- Quarterly bonus plan program, plus an hourly rate of $27.00.
- Bright and inspiring work environment.
- Training and development opportunities aligned with great career path opportunities.
- Professional workplace community (business casual attire required).
About IWG plc
IWG plc is a leading global workspace provider, offering flexible and inspiring workspaces to businesses and individuals. We are committed to providing exceptional customer service and creating a positive working environment for our customers and members.
