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Convenience Store Team Lead

2 months ago


PlymptonWyoming, Ontario, Canada Esso Gas Station Full time
Job Summary

We are seeking a highly skilled and experienced Gas Station Supervisor to join our team at Esso Gas Station. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our gas station, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Supervise and Manage Staff
    • Lead and motivate a team of sales associates, ensuring they are equipped to provide exceptional customer service and meet sales targets.
    • Conduct performance evaluations, provide feedback, and coach staff to improve their skills and productivity.
  • Operational Management
    • Oversee the day-to-day operations of the gas station, including inventory management, cash handling, and customer service.
    • Ensure compliance with company policies and procedures, as well as regulatory requirements.
  • Sales and Merchandising
    • Develop and implement sales strategies to drive revenue growth and increase customer loyalty.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Ensure that customer feedback is collected and acted upon to improve the overall customer experience.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Experience
    • 1-2 years of experience in a retail or customer-facing role, preferably in the oil and gas industry.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.
Work Environment

The Gas Station Supervisor will work in a fast-paced retail environment, with regular exposure to customers, staff, and company stakeholders. The ideal candidate will be able to work effectively in a team environment, communicate clearly and professionally, and adapt to changing priorities and deadlines.

Language

The primary language of work is English.

Work Hours

The Gas Station Supervisor will work a standard 40-hour workweek, with flexibility to work varying shifts, including evenings and weekends.