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Convenience Store Team Lead
2 months ago
We are seeking a highly skilled and experienced Gas Station Supervisor to join our team at Esso Gas Station. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our gas station, ensuring excellent customer service, and driving sales growth.
Key Responsibilities- Supervise and Manage Staff
- Lead and motivate a team of sales associates, ensuring they are equipped to provide exceptional customer service and meet sales targets.
- Conduct performance evaluations, provide feedback, and coach staff to improve their skills and productivity.
- Operational Management
- Oversee the day-to-day operations of the gas station, including inventory management, cash handling, and customer service.
- Ensure compliance with company policies and procedures, as well as regulatory requirements.
- Sales and Merchandising
- Develop and implement sales strategies to drive revenue growth and increase customer loyalty.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Customer Service
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Ensure that customer feedback is collected and acted upon to improve the overall customer experience.
- Education
- College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
- Experience
- 1-2 years of experience in a retail or customer-facing role, preferably in the oil and gas industry.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
The Gas Station Supervisor will work in a fast-paced retail environment, with regular exposure to customers, staff, and company stakeholders. The ideal candidate will be able to work effectively in a team environment, communicate clearly and professionally, and adapt to changing priorities and deadlines.
LanguageThe primary language of work is English.
Work HoursThe Gas Station Supervisor will work a standard 40-hour workweek, with flexibility to work varying shifts, including evenings and weekends.