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Culinary Department Manager

2 months ago

Victoria, British Columbia, Canada Big Bite Samosa Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Big Bite Samosa Ltd. as a key member of our operations team.

Key Responsibilities
  • Establish and Implement Operational Procedures

Develop and implement effective methods to meet work schedules, ensuring seamless day-to-day operations and maintaining high standards of quality and service.

Lead and Manage Food Service Staff

Supervise and coordinate the activities of a team of 5-10 staff members who prepare and portion food, providing guidance and support to ensure excellent customer service and quality food products.

Train and Develop Staff

Train staff in job duties, sanitation and safety procedures, and provide ongoing coaching and feedback to ensure staff are equipped to meet the demands of the role.

Quality Control and Assurance

Ensure that food and service meet quality control standards, maintaining high levels of customer satisfaction and loyalty.

Customer Service and Relations

Address customers' complaints or concerns in a professional and courteous manner, providing solutions and resolving issues promptly.

Administrative and Record-Keeping

Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth and development.

About You
  • Education and Experience

Secondary (high) school graduation certificate and 1 year to less than 2 years of experience in a food service environment.

Personal Qualities

Excellent oral communication skills, client focus, and the ability to work in a fast-paced environment.

Language and Work Requirements

Fluent in English, with the ability to work a 32-hour week in a permanent role.