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Hotel Operations Supervisor

3 months ago

Ottawa, Ontario, Canada Holiday Inn Ottawa East Full time

Position Overview:
We are looking for a skilled Hotel Operations Supervisor to manage the daily functions of our establishment and ensure seamless coordination and productivity across all departments. The successful candidate will possess strategic insight coupled with exceptional organizational and leadership capabilities.

Key Responsibilities:
Oversee the effective execution of all operational aspects within the hotel departments, which may encompass Front Office, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Lead and manage staff to enhance both guest and employee satisfaction while optimizing departmental financial performance. Ensure adherence to established standards and procedures, guiding specific teams to meet or surpass property objectives.

Team Support and Development:

  • Translate operational goals to team members, focusing on guest engagement and productivity.
  • Analyze employee and guest satisfaction metrics, communicating strategies to address areas for improvement and leverage strengths.
  • Ensure the team is equipped with the necessary skills to meet performance expectations.
  • Exemplify leadership qualities, showcasing confidence, energy, and enthusiasm.
  • Assist team members in understanding and exceeding the evolving needs and expectations of guests.

Operational Function Support:

  • Implement property-specific recovery plans and initiatives.
  • Timely publication of guest satisfaction results, including feedback forms and letters.
  • Proactively address employee concerns with professionalism and courtesy.
  • Maintain open communication regarding goals and performance with all staff members.
  • Conduct semiannual one-on-one meetings with team members.
  • Guide the team in scheduling to align with guest needs and occupancy goals.
  • Perform job functions as required to support operations.

Enhancing Guest Experience:

  • Deliver outstanding customer service by being accessible and approachable to all guests.
  • Proactively manage guest concerns with professionalism.
  • Ensure all team members uphold hospitality standards.
  • Respond promptly to requests from the customer service department.

Qualifications:
- Proven track record as an Operations Manager or in a comparable role.
- Strong leadership and communication skills.
- Proficient in project management and process enhancement methodologies.
- Ability to analyze data effectively and make informed decisions.
- Familiarity with industry regulations and best practices.
- High school diploma or GED; 8 years of experience in guest services, front desk, housekeeping, or related fields.
- Alternatively, a 4-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 4 years of experience in similar areas.

Job Types: Full-time, Permanent

Compensation:

  • Bonus opportunities

Employee Benefits:

  • Dental coverage
  • Disability insurance
  • Extended health benefits
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision coverage

Language Requirements:

  • French is not a requirement

Work Schedule:

  • Day shifts
  • Evening shifts
  • Monday to Friday
  • Morning shifts
  • Overtime as needed
  • Weekends as required

Education:

  • Bachelor's Degree preferred

Experience:

  • Food & Beverage: 5 years preferred
  • Rooms Operation: 5 years preferred

Work Location: In-person